John Dunne on winning in a post-COVID market  

We all hope that the UK is about to take a big step towards a post-pandemic life this month. The UKVIA’s director general, John Dunne, gives his view of what lies ahead for this vital industry...

Retailer viewpoint: a ‘transformative moment’

Doug Mutter, director of the UK’s largest chain of vape stores, VPZ, gives his view on a crucial period for the category The on-going difficulty for retailers like us is the after effects of COVID-19 and...

Marketing to customers: Sell your store to sell more

As the summer stretches ahead, retailers have a huge opportunity to capitalise on the growing vape sector – if they market their business effectively. Tom Gockelen-Kozlowski reports It has been, I think most retailers would agree,...

Summer 2021: New products, new profits

The next generation nicotine market is well and truly moving again. Tom Gockelen-Kozlowski takes a look at some of the latest innovation OK Pod [caption id="attachment_2564" align="alignleft" width="300"] Credit: OK Vape[/caption] The latest arrival on to...

Column: Bringing vape and wholesale together

What role do wholesalers play in the continued growth of the vape and next generation nicotine product market? Kenton Burchell, group trading director at Bestway Wholesale, discusses the latest category trends and why Bestway could be...

Retailer viewpoint: this is a transformative moment

Doug Mutter, director of the UK’s largest chain of vape stores, VPZ, gives his view on a crucial period for the category The on-going difficulty for retailers like us is the after effects of COVID-19 and...

Vape: A great opportunity for the pharmacy sector

While vape specialists and convenience stores are already aware of vape's potential, many pharmacists are yet to explore this profitable category. Time for that to change says Tom Gockelen-Kozlowski As the UK looks towards a smoke-free...

How to make your customer service great

Great customer service can be all that stands between your store and a successful vape sale. Tom Gockelen-Kozlowski reports At the heart of a good customer service strategy is an understanding that the needs of the...

Vape regulations: easy ways to do the right thing

Being up to speed with the latest regulation is vital for any store's success. Tom Gockelen-Kozlowski speaks to the industry about how retailers can stay on the right side of the law Any good retailer knows...

Alex Kapadia is driving vape message forward

“Also run retail businesses.” That’s what the Twitter bio tells you about Alex Kapadia, the professional racer who dreams of winning the Le Mans 24-Hour, the greatest sportscar race of them all. But, make no mistake,...

JUUL boss on one year after the menthol ban

Almost one year after menthol cigarettes disappeared, one industry leader surveys the impact of the ban on UK sales  When the menthol ban arrived on 20 May last year, it was hoped (both by the industry...

Category guide: Focus on e-liquids

E-liquids remain a vital part of many stores sales and need a little time and effort to get right. Tom Gockelen-Kozlowski talks to the experts As a relatively cheap format with a huge array of flavours...

Clive Bates interview: Fighting for vape’s good name

Tobacco control expert Clive Bates has been a key figure in the push back against misinformation in the debate about vaping. He tells Tom Gockelen-Kozlowski why retailers should back the industry in the years ahead Even...

Category guide: Merchandising advice for all store types

In a fast-changing market, ensuring your business has the right merchandising strategy is essential. Tom Gockelen-Kozlowski reports Any store owner knows that the key to a successful sales strategy lies in understanding your business’s location. In...